Frequently Asked Questions
Do you offer Cash on Delivery (COD)?
No, this store currently accepts prepaid orders only. All payments are collected securely through Razorpay at checkout before an order is confirmed.
What payment methods can I use?
Razorpay supports UPI, credit/debit cards, net banking and popular wallets, so you can pay using whichever method you prefer at checkout.
How long does delivery take?
Most orders are processed within 1-3 business days and delivered within 3-7 business days depending on your location. See our Shipping Policy for details.
Can I return a product?
Unopened, unused products in original packaging can be returned within 7 days of delivery. Opened or used products cannot be returned for hygiene reasons, unless damaged or defective. See our Return & Refund Policy for full details.
My payment was deducted but the order shows as pending. What do I do?
This can occasionally happen if the confirmation step is interrupted. Please contact us with your order number and payment reference and we will verify and confirm your order, or issue a refund if the payment did not actually go through.
How do I track my order?
Log in and visit My Orders to see your order status. We'll also share tracking details once your order ships, where available.
Are your products cruelty-free?
Yes, none of our products or ingredients are tested on animals.
Can I change or cancel my order after placing it?
Contact us as soon as possible — we can usually cancel or edit an order before it ships. Once shipped, it can no longer be changed.
Still have a question?
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