Privacy Policy

Heidhi Wellness ("we", "us", "our") operates this website. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using this website and placing an order, you agree to the practices described below.

1. Information We Collect

• Account information: name, email address, phone number, and password (stored in encrypted/hashed form) when you create an account.
• Order information: billing and shipping address, phone number, and the items you purchase.
• Payment information: we do not store your card, UPI, or net-banking details. All payments are processed directly by Razorpay, our payment gateway partner, under their own security standards (PCI-DSS compliant). We only receive a payment confirmation and transaction reference from Razorpay.
• Communications: messages you send us via the contact form or email.
• Usage data: basic technical information such as browser type, IP address, and pages visited, used for security and to improve the site.

2. How We Use Your Information

• To process and deliver your orders, including sharing your name, address and phone number with our shipping/courier partners.
• To create and manage your account, including order history.
• To respond to customer service requests and contact form submissions.
• To send order-related communications (confirmations, shipping updates).
• With your consent, to send you marketing emails about new products or offers. You can unsubscribe at any time.
• To detect and prevent fraud, and to comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We share information only with service providers who help us run the store — our payment gateway (Razorpay), courier/logistics partners, and hosting provider — strictly for the purpose of fulfilling your order, and only to the extent necessary. We may also disclose information if required by law.

4. Cookies

We use essential cookies (such as session cookies) to keep you logged in and to remember the contents of your shopping cart. These are necessary for the site to function and do not track you across other websites.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information, including encrypted password storage and secure connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain order and account information for as long as your account is active or as needed to comply with our legal and accounting obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You may access, correct, or request deletion of your personal information, and you may close your account at any time, by contacting us at ceo@heidhiwellness.com. Some information may be retained where required by law (for example, transaction records for tax purposes).

8. Children's Privacy

This website is not directed at children under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us or write to ceo@heidhiwellness.com.