Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Heidhi Wellness website and any purchases made through it. By accessing this website or placing an order, you agree to be bound by these Terms. Please read them carefully.

1. About Us

Heidhi Wellness sells skincare and personal-care products directly to consumers through this website. All references to "we", "us" or "our" refer to Heidhi Wellness.

2. Eligibility

You must be at least 18 years old, or be using this site under the supervision of a parent/guardian, to place an order. By placing an order, you confirm that the information you provide is accurate and complete.

3. Products & Pricing

We make every effort to display product information, images and pricing accurately. However, colours may vary slightly depending on your screen, and we reserve the right to correct any pricing or typographical errors, even after an order has been placed, in which case we will contact you before proceeding. Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

4. Orders & Payment

This store accepts prepaid orders only. Full payment must be completed at checkout via Razorpay before an order is confirmed; we do not offer cash-on-delivery. An order is only confirmed once payment has been successfully verified. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability — in which case a full refund will be issued.

5. Shipping

Please refer to our Shipping Policy for delivery timelines and charges.

6. Returns & Refunds

Please refer to our Return & Refund Policy for details on returns, replacements and refunds.

7. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Please notify us immediately if you suspect unauthorised use of your account.

8. Product Use & Disclaimer

Our products are intended for external, cosmetic use only. Please perform a patch test before first use and discontinue use if irritation occurs. Product descriptions are for general informational purposes and are not medical advice; please consult a dermatologist for specific skin concerns or before use if you are pregnant, nursing, or have a known skin condition or allergy.

9. Intellectual Property

All content on this website, including text, graphics, logos and images, is the property of Heidhi Wellness or its licensors and may not be copied, reproduced or used without prior written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Heidhi Wellness shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our total liability for any claim shall not exceed the amount paid for the relevant order.

11. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

12. Changes to These Terms

We may revise these Terms from time to time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

13. Contact

For any questions about these Terms, please contact us.