Shipping Policy

1. Order Processing

All orders on Heidhi Wellness are prepaid and processed only after payment is successfully confirmed via Razorpay. Orders are typically processed and handed over to our courier partner within 1-3 business days of payment confirmation, excluding weekends and public holidays.

2. Shipping Charges

A flat shipping fee of ₹0.00 applies to orders below ₹0.00. Orders equal to or above ₹0.00 qualify for free standard shipping. Exact charges are always shown at checkout before payment.

3. Delivery Timelines

Once shipped, delivery typically takes 3-7 business days depending on your location, with metro cities generally receiving orders faster than remote areas. You will receive a tracking number by email/SMS once your order is dispatched, wherever available from our courier partner.

4. Serviceable Areas

We currently ship across most serviceable pincodes in India through our courier partners. If your pincode is not serviceable, we will notify you and offer a full refund.

5. Delays

While we work with reliable courier partners, delivery timelines are estimates and may occasionally be affected by weather, regional restrictions, courier delays, or other circumstances beyond our control. We appreciate your patience and will keep you informed of any known delays.

6. Order Tracking

You can track your order status any time by logging into your account and visiting My Orders, or by contacting us with your order number.

7. Failed or Returned Deliveries

If a package is undeliverable due to an incorrect address, unavailability at the delivery location after multiple attempts, or refusal at the doorstep, it will be returned to us. In such cases, we will contact you to arrange re-shipping (additional shipping charges may apply) or a refund of the product amount, minus original shipping costs.

8. Questions

For any shipping-related questions, please contact us with your order number.