Return & Refund Policy

We want you to be happy with your purchase from Heidhi Wellness. As all orders are prepaid, this policy explains how returns, replacements and refunds work.

1. Damaged, Defective or Wrong Items

If you receive a product that is damaged, leaking, defective, expired, or different from what you ordered, please contact us within 48 hours of delivery at ceo@heidhiwellness.com with your order number and photos/video of the item and its packaging. We will arrange a free replacement or a full refund, whichever you prefer, once verified.

2. Change of Mind Returns

Because our products are personal-care/skincare items that come into direct contact with skin, we are unable to accept returns for change of mind once a product has been opened or used, for hygiene and safety reasons. If a product is completely unopened, in its original sealed packaging, and unused, you may request a return within 7 days of delivery; the cost of return shipping will be borne by the customer unless the item was faulty.

3. Non-Returnable Items

• Products that have been opened, used, or have broken seals.
• Items marked "final sale" or purchased during a clearance sale.
• Gift cards, if offered.

4. How to Request a Return or Refund

1. Email ceo@heidhiwellness.com or use our contact form with your order number and reason for return.
2. Our team will review your request and share the return address and next steps, or arrange a reverse pickup where available.
3. Once we receive and inspect the returned item, we will notify you of the approval status.

5. Refunds

Since we accept prepaid orders only via Razorpay, all approved refunds are issued to the original payment method used at checkout. Refunds are typically processed within 5-7 business days of approval; it may take a few additional business days for the amount to reflect in your account, depending on your bank or card issuer.

6. Order Cancellations

You may request cancellation of an order before it has been shipped by contacting us immediately with your order number. Once an order has been shipped, it can no longer be cancelled, but you may be eligible for a return as described above once delivered.

7. Questions

If anything about your order doesn't seem right, we'd genuinely like to make it right — please reach out and we'll help as quickly as we can.